Air conditioning units are essential appliances that provide comfort in homes and offices.
However, like any other appliance, air conditioning units can malfunction or break down, leading to costly repairs or replacements.
This is where an aircon warranty comes in handy.
In this comprehensive guide, we will explore what an aircon warranty is, what it covers, how to file a claim, and what to do if your claim is denied.
What is an Aircon Warranty?
An aircon warranty is a contract between the manufacturer and the consumer that outlines the terms and conditions of repair or replacement of an air conditioning unit in case of a malfunction or breakdown.
The warranty covers the cost of parts and labor required to repair or replace the unit.
There are two types of aircon warranties: limited warranty and extended warranty.
A limited warranty typically covers the unit for a specific period, usually one to three years, while an extended warranty provides coverage beyond the limited warranty period, usually up to five years or more.
Having an aircon warranty is essential because it provides peace of mind knowing that your air conditioning unit is covered in case of a malfunction or breakdown.
It also saves you money on costly repairs or replacements.
What Does an Aircon Warranty Cover?
An aircon warranty covers the cost of parts and labor required to repair or replace the unit in case of a malfunction or breakdown.
However, it is essential to understand that not all parts of the unit may be covered.
Common exclusions in an aircon warranty include filters, belts, and hoses.
It is also crucial to understand the terms and conditions of the warranty, such as the serial number of the unit, the date of installation, and the air conditioner service plan.
Failure to adhere to the terms and conditions may result in the warranty being voided.
How Long Usually Aircon Warranty Cover in Malaysia?
In Malaysia, air conditioner warranties typically cover a period of one to five years.
The length of the warranty period depends on the manufacturer and the model of the air conditioner. Generally, the more expensive the air conditioner, the longer the warranty period.
Additionally, some manufacturers may offer extended warranties for an additional fee.
However, some air conditioner models may come with a longer warranty, up to 10 years.
Do not fall into the sweet claim here as usually the warranty will split into 2 parts which are the indoor unit warranty and outdoor unit warranty. The 10-year warranty promises usually cover only the compressor unit which rarely fails.
It is important to check with the manufacturer or retailer to confirm the exact warranty period for your air conditioner.
How to File an Aircon Warranty Claim?
Filing an aircon warranty claim is a straightforward process.
The first step is to contact the manufacturer or the air conditioner service contractor who installed the unit.
They will guide you through the process and provide the necessary documentation to file the claim.
The required documentation for an aircon warranty claim includes the warranty certificate, the serial number of the unit, the date of installation, and proof of purchase.
It is essential to file the claim within the timelines specified in the warranty, failure to which the claim may be denied.
Or alternatively, Acontech can help to file the warranty claim on your behalf as well once we have done the primary checking for you and our technician thinks the part needs to be replaced.
We can call and find out if the parts are still under warranty.
What to Do If Your Aircon Warranty Claim is Denied?
If your aircon warranty claim is denied, do not panic.
There are several reasons why a claim may be denied, such as failure to adhere to the terms and conditions of the warranty or the exclusion of the malfunction or breakdown from the coverage.
You can appeal the denial by providing additional documentation or seeking legal advice.
Alternatively, you can opt for repair or replacement of the unit at your expense or consider purchasing a new air conditioning unit.
In conclusion, understanding your aircon warranty coverage and your rights as a consumer is essential.
It saves you money on costly repairs or replacements and provides peace of mind knowing that your air conditioning unit is covered in case of a malfunction or breakdown.
When purchasing an air conditioning unit, ensure that you read and understand the terms and conditions of the warranty, including the serial number of the unit, the date of installation, and the air conditioner service plan.
In case of a malfunction or breakdown, follow the steps outlined in the warranty to file a claim within the specified timelines.
If your claim is denied, explore alternative options for repair or replacement, or seek legal advice.
By adhering to these guidelines, you can ensure that your air conditioning unit serves you for an extended period.